CQS client charter

The Law Society’s Conveyancing Quality Scheme (CQS) provides a best practice quality standard for residential conveyancing by setting out a preferred practice for how residential property transactions should be completed.

The CQS client charter on this page is designed to set client expectations on what they can expect from a CQS accredited firm.

The Conveyancing Quality Scheme (CQS)

We are proud to have achieved the standards of practice and integrity required to be accredited by the Law Society’s Conveyancing Quality Scheme.

This scheme’s logo is your guarantee that our practice will provide you with a professional and quality conveyancing service.

What you can expect from us:

• when you contact us to discuss your sale or purchase we will explain clearly the steps in the process and what you can expect from your solicitor
• we will tell you what the costs will be
• we will keep you informed of progress in your sale or purchase
• we will work in line with the quality standards of the Law Society’s CQS.

We will:

• treat you fairly
• be polite and professional
• respond promptly to your enquiries
• tell you about any problems as soon as we are aware of them
• ask for your feedback on our service

If you want to complain about a solicitor, please ask for details of our firm’s complaints procedure.

If you have any other concern about the firm as a member of the CQS, please contact the accreditation office at the Law Society:

Email: cqs@lawsociety.org.uk
Telephone: +44 (0)20 7316 5550